Program Overview

The Hospitality Management Program at IBIS B-School is tailored for individuals passionate about delivering exceptional guest experiences and leading in the global hospitality industry. This program offers an immersive blend of theoretical knowledge and practical exposure to prepare students for successful careers in hotels, resorts, travel, tourism, food services, and event management.

Program Highlights

• Industry-Centric Curriculum: Covers all major domains including hotel operations, food and beverage management, front office, housekeeping, and hospitality marketing.
• Hands-On Training: Practical exposure through internships, live projects, and real-time simulations in hospitality environments.
• Expert Faculty: Learn from industry veterans with years of global hospitality experience.
• Personality Development: Focus on grooming, communication, and etiquette essential for service excellence.
• Event & Guest Experience Management: Learn how to plan, manage, and deliver memorable experiences and world-class service.
• Global Perspective: Explore international trends in hospitality and understand the dynamics of working in multinational environments.

Key Learning Areas

• Introduction to Hospitality & Tourism
  o Overview of the hospitality industry and its various sectors
  o Tourism and its impact on global and local economies
• Hotel Operations & Management
  o Front office, housekeeping, and food production management
  o Property management systems and guest service management
• Food & Beverage Service Management
  o Menu planning, catering, bar management, and restaurant operations
  o Food safety, hygiene standards, and culinary management basics
• Hospitality Marketing & Sales
  o Branding, promotion, and customer engagement strategies
  o Revenue management and e-commerce in hospitality
• Event Management & Customer Service
  o Organizing and managing hospitality events, weddings, and conferences
  o Enhancing guest satisfaction and handling service recovery
• Human Resource & Financial Management in Hospitality
  o HR practices, training, and labor relations in hospitality settings
  o Budgeting, cost control, and financial reporting